Typing indicators are real-time messaging features that show when the other person in a conversation is actively composing a message. These visual cues, often displayed as “User is typing…” notifications, make messaging feel more conversational, interactive, and human.
Unlike traditional SMS, which has no awareness of real-time user behavior, Rich Communication Services (RCS) natively supports typing indicators. This brings chat app-like functionality to carrier messaging. For businesses, typing indicators enhance customer support and sales conversations by reassuring users that an agent is actively crafting a response, reducing uncertainty and improving satisfaction.